Windows® 10 Issues with Intel® RealSense™ Cameras SR300 and F200

What are you seeing?

After updating Windows® 10 to a newer version, the following functions stop working with your camera:

• Windows Hello
• Windows Apps for Intel® RealSense™
• Intel® RealSense™ SDK for Windows

Why are you seeing it?

The Depth Camera Manager (DCM) driver for the Intel® RealSense™ Cameras SR300 and F200 don't always work after a Windows® 10 update to a newer version.

How to fix it

The instructions below use the Intel® RealSense™ SR300 camera as an example. If you have an Intel® RealSense™ F200 Camera, substitute all instances of SR300 with F200.

1. Go to Device Manager.

   

2. Under Imaging devices, uninstall these drivers in the following order:
   • SR300 Virtual camera.
   • SR300 Depth camera.
3. Under Camera Devices, uninstall this driver:
   • SR300 RGB camera
4. Under Universal Serial Bus devices, uninstall this driver:

• SR300 Device

5. Download the driver, select the file named intel_rs_dcm_sr300_3.4.98.4970.exe.
6. Open a command prompt window, and go to where the .exe file is located.
7. Run the following command or double click to run the GUI:

intel_rs_dcm_sr300_3.4.98.4970.exe --ignore-fw-update --silent --no-progress --acceptlicense=yes

If the installation of the DCM fails, gather logs and send them to Intel RealSense Customer Support in a new support ticket. If you ran the GUI installer, take a screenshot of the error screen and attach it to the ticket.

Please collect and send all logs from directories:

• %temp%\micl_tmp_%username%
• %windir%\Temp\micl_tmp_SYSTEM
• %windir%\INF\setupapi.*

%TEMP% is typically, "C:\Users\<username>\AppData\Local\Temp\" %windir% is typically "C:\Windows\"