What are you seeing?
After updating Windows® 10 to a newer version, the following functions stop working with your camera:
- Windows Hello
- Windows Apps for Intel® RealSense™
- Intel® RealSense™ SDK for Windows
Why are you seeing it?
The Depth Camera Manager (DCM) driver for the Intel® RealSense™ Cameras SR300 and F200 don't always work after a Windows® 10 update to a newer version.
How to fix it
The instructions below use the Intel® RealSense™ SR300 camera as an example. If you have an Intel® RealSense™ F200 Camera, substitute all instances of SR300 with F200.
- Go to Device Manager.
- Under Imaging devices, uninstall these drivers in the following order:
- SR300 Virtual camera.
- SR300 Depth camera.
- Under Camera Devices, uninstall this driver:
- SR300 RGB camera
- Under Universal Serial Bus devices, uninstall this driver:
- SR300 Device
- Download the driver, select the file named intel_rs_dcm_sr300_126.96.36.19970.exe.
- Open a command prompt window, and go to where the .exe file is located.
- Run the following command or double click to run the GUI:
intel_rs_dcm_sr300_188.8.131.5270.exe --ignore-fw-update --silent --no-progress --acceptlicense=yes
If the installation of the DCM fails, gather logs and send them to Intel RealSense Customer Support in a new support ticket. If you ran the GUI installer, take a screenshot of the error screen and attach it to the ticket.
Please collect and send all logs from directories:
%TEMP% is typically, "C:\Users\<username>\AppData\Local\Temp\" %windir% is typically "C:\Windows\"