PLEASE READ: This article is provided to help customers troubleshoot issues with their Intel RealSense SR300 or F200 cameras on Windows 10. These steps are not guaranteed to resolve the issues.
If your RealSense camera is embedded on your PC and you still cannot fix the issues after following the steps in this article, you must contact your PC manufacturer for support.
What are you seeing?
After updating Windows® 10 to a newer version, the following functions stop working with your camera:
- Windows Hello
- Windows Apps for Intel® RealSense™
- Intel® RealSense™ SDK for Windows
Why are you seeing it?
The Depth Camera Manager (DCM) driver for the Intel® RealSense™ Cameras SR300 and F200 don't always work after a Windows® 10 update to a newer version.
How to fix it
The instructions below use the Intel® RealSense™ SR300 camera as an example. If you have an Intel® RealSense™ F200 Camera, substitute all instances of SR300 with F200.
- Go to Device Manager.
- Under Imaging devices, uninstall these devices in the following order:
- SR300 Virtual camera.
- SR300 Depth camera (the Depth node may appear under Cameras)
- Under Camera, uninstall this device:
- SR300 RGB camera
- Under Universal Serial Bus devices, uninstall this device:
- SR300 Device
- Reboot the computer.
- Check if the RGB and Depth devices reappeared in Device Manager | Cameras and Imaging Devices.
- If the RGB and Depth devices are not in Device Manager after the reboot then reinstall Windows 10 and check for the devices in Device Manager again.
- Download the driver, select the file named intel_rs_dcm_sr300_126.96.36.19970.exe.
- Open a command prompt window, and go to where the .exe file is located.
- Run the following command or double click to run the GUI:
intel_rs_dcm_sr300_188.8.131.5270.exe --ignore-fw-update --silent --no-progress --acceptlicense=yes
If you continue to require assistance with Windows Hello and the Intel RealSense SR300 or F200 camera, please contact your OEM for support.