The camera is faulty since it does not get detected on any computer or Intel RealSense technical support has confirmed that your camera is faulty.
Contact Intel RealSense technical support to help troubleshoot the issue. If it has been less than 30 days from the ship date of the camera, you do not need to contact technical support and can return the camera to the place of purchase according to the instructions below:
- If you purchased it from the Intel RealSense Store, please sign in to your account on http://www.intelrealsense.com and go to My Account -> My Orders -> Return or Replace Items or open a ticket here.
- If you did not purchase your Intel RealSense Camera from the Intel Store, contact your distributor for a return.
OTHER INFORMATION AND HELPFUL LINKS: