Depth Camera Manager installation fails

What are you seeing?

Installation of the Depth Camera Manager (DCM) fails.

Why are you seeing it?

Various reasons.

How to fix it

• If the camera is a peripheral, ensure the camera is connected to a USB 3 port directly on the PC using the USB 3 cable provided in the product packaging.
• Open a support ticket.
• When filling out the ticket form, describe the issue you were having with the camera before you tried to install the DCM.
• Take a screenshot of the error screen and attach it to the ticket.
• Gather and attach all logs from directories:
  %temp%\micl_tmp_%username%
  %windir%\Temp\micl_tmp_SYSTEM
  %windir%\INF\setupapi.*

%TEMP% is typically, "C:\Users\<username>\AppData\Local\Temp\"
%windir% is typically "C:\Windows\"