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  1. Intel RealSense Help Center
  2. General

General

Error Messages and Troubleshooting

  • Unable to stream from my Intel® RealSense™ Camera due to a connection issue

Problems with shipment or received product

  • How to return a faulty Intel® RealSense™ Camera
  • Received damaged products or parts are missing

3rd Party Software

  • Software for Intel® RealSense™ Technology

Firmware

  • RealSense camera has no color (RGB) node in Device Manager
  • Where to download the firmware?

Product Information & Documentation

  • What is the Mean Time to Failure of Intel® RealSense™ cameras?
  • How to add RGB sensor to RealSense module
  • How can I limit my exposure to antimony oxide in accordance with warning on package?

Product Information - How to

  • Tips for Activating the Intel® RealSense™ DIM Weight Software using the Intel® RealSense™ Activation Tool
  • How to query device temperatures in Python
  • How can I connect my SR300 module to the USB port on my PC?
  • What is the difference between the RealSense calibration tools?
  • RealSense Viewer Zoom Problem - Appears very large

FAQ

  • Where to find support for embedded Intel® RealSense™ cameras

Announcements

  • Which product is available for Facial Authentication use cases?
  • Are the Intel® RealSense™ LiDAR and Tracking Product Families Being Discontinued?
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