컴퓨터가 인식을 못합니다.

• Zulkifli Halim

  • October 12, 2022 03:34

  Hello Jun5390​ ,

   

  We apologize for the inconvenience.

   

  The first thing to try is flipping the USB-C connector into the camera and inserting it the opposite way to change its polarity. If this doesn’t solve your issue, help us troubleshoot by telling us how the camera was handled before the problem occurred.

   

  The answers to these questions will not affect your warranty. We just want to know why these issues are happening.

   

  1. Did this happen on the first connection straight out of the box?
  2. How is the camera mounted?
  3. Are you using the tripod and cable that came with the package?
  4. Was the camera dropped?
  5. Was the camera banged against an object?
  6. Can you describe any physical impacts on the camera?

   

  Sincerely,

  Zulkifli​

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• Jun5390

  • October 12, 2022 12:59

  카메라에는 문제가 없고 밑에 질문들을 참고하면서 방법들을 다 시도해봤습니다.  usb를 연결해도 인식이 전혀 안됩니다. 장치관리자에도 잡히지 않구요!

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• Zulkifli Halim

  • October 13, 2022 05:06

  Hi Jun5490,

   

  We will handle this issue via a private ticket.

   

  Sincerely,

  Zulkifli 

   

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