T265 Tracking Camera Unrecognized on Mac, Windows, and Linux
My intel t265 tracking camera is not being recognized by my computer. I tried downloading the RealSense SDK's to get them working but recognition is extremely rare and short-lived. On mac it is recognized as movidius and sometimes it will be recognized as IntelRealsense t265 but 30 seconds later it will not be recognized. I tried the camera on a M2 Macbook air, a windows 10 MSI laptop, and a Ubtuntu 20.04 ARM Virtual Machine and a x86 version of the Ubuntu VM.
Tried connecting it across multiple usb ports, but it still will not work. Is this a camera failure or something that can be fixed on our side?
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Hi Adam Motaouakkil,
If the camera is not being detected via USB 3 port, it is most likely faulty and needs to be returned if still within warranty period.
- If you purchased it from the Intel RealSense Store, please sign in to your account on http://www.intelrealsense.com and go to My Account -> My Orders -> Return or Replace Items or open a ticket here.
- If you did not purchase your Intel RealSense Camera from the Intel Store, contact your distributor for a return.
Regards,
Yu Chern
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