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T265 Tracking Camera Unrecognized on Mac, Windows, and Linux


1 comment

  • Yu-Chern Peh

    Hi Adam Motaouakkil, 


    If the camera is not being detected via USB 3 port, it is most likely faulty and needs to be returned if still within warranty period.


    • If you purchased it from the Intel RealSense Store, please sign in to your account on and go to My Account -> My Orders -> Return or Replace Items or open a ticket here.
    • If you did not purchase your Intel RealSense Camera from the Intel Store, contact your distributor for a return.




    Yu Chern

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