435 i dynamic callibrator

• MartyG

  • March 16, 2023 13:50

  Hi Lars Ortegren  May I first ask which version of the RealSense SDK you are using, please?  Firmware 5.14.0.0 should only be used with SDK version 2.53.1 otherwise you may experience errors.

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• Lars Ortegren

  • March 16, 2023 13:59

  Hey! 

  Yes that is correct im using 2.53.1.

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• MartyG

  • March 16, 2023 14:06
  • Edited

  Thanks very much for the version confirmation.

   

  Have you installed a driver called the RealSense UWP driver?  Doing so has been known in the past to cause problems for camera streams and an error in the Dynamic Calibration tool.

  https://www.intel.co.uk/content/www/uk/en/support/articles/000026698/emerging-technologies/intel-realsense-technology.html

   

  Have you tried instead using RealSense's other main calibration tool, On-Chip Calibration.  This is accessible by going to the More option near the top of the RealSense Viewer tool's options side-panel and selecting On-Chip Calibration from its drop-down menu.

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• Lars Ortegren

  • March 16, 2023 14:50

  Yes i tryed to install the UWP driver but then when i start calibrator afterwards im getting this error

   

  Error 9986 streaming profile is not supported or config failed

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• MartyG

  • March 16, 2023 14:54

  It sounds like the error that the UWP driver was causing in the past.  The UWP driver can be removed from your computer by completely uninstalling the Depth and RGB drivers from the Device Manager and reinstalling them by using the instructions at the link below.

  https://support.intelrealsense.com/hc/en-us/community/posts/4419989666323/comments/4431239847443

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