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SR300 Firmware issue and DCM no longer work on AMD platform

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Liuruifangshiwo

At first I tried installing driver(DCM) on my ryzen PC but failed as " cannot update the firmware ". I tried again on intel PC and successed. Then I tried running .\FWUpdateSR300.exe -force -confirmed -f .\SignedFirmwareImage\SignedFirmwareImage_1_5.bin. and get return code -1. I unplug and replug the cam, and both computer cannot recognize the SR300.

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  • Liuruifangshiwo

    The camera is now recognized as a winUSB device :"USB\VID_8086&PID_0AA5&REV_3150&MI_04"

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  • Liuruifangshiwo

    Camera is recgnized now by flashing firmware on intel PC. But DCM still cannot be installed on the Ryzen PC. It might be the problem of the firmware updater.

     

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  • MartyG
    • Edited

    Hi Liuruifangshiwo  Could you install RealSense SDK 2.0 on your computer please?   This will provide access to modern firmware update tools, as the methods that you are using date back to 2016.

    You can download the installer file for SDK 2.0 by visiting the link below, scrolling down to the Assets list at the bottom of the page and then downloading and running the file highlighted below:

    https://github.com/IntelRealSense/librealsense/releases/tag/v2.40.0 

     

     

    When you have installed SDK 2.0, please let me know below and I can assist you with the next step.   Thanks!

     

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  • Liuruifangshiwo

    I installed the sdk2.0, and got the sr300 works by installing driver in windows device manager. But the dcm is still not installable.

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  • MartyG
    • Edited

    The DCM dates back to 2016 and so may become increasingly incompatible with Windows as time goes by.   It was also designed for use with Windows PCs with Intel Core processors specifically.  So if you are using it with AMD or with an Intel processor that is not an Intel Core then you may experience problems.

    The DCM is obsolete though if you have an internet connection.  This is because in 2017, Intel introduced automatic installation of the SR300 drivers over an internet connection when the camera is plugged into the USB port.  

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