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Interl Realsense L515 Not detected by Windows 10

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Rahulthevaishnav

Hi , 

I just acquired L515 and I have tried atleast three different windows machine and everytime the cameras is not being detected by the windows. I saw similar posts on the forum but no solutions were provided. 

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3 comments

Date Votes
  • Zulkifli Halim

    Hello Rahulthevaishnav​,

    We apologize for the inconvenience.

    The first thing to try is flipping the USB-C connector into the camera and inserting it the opposite way to change its polarity. If this doesn’t solve your issue, help us troubleshoot by telling us how the camera was handled before the problem occurred.

    The answers to these questions will not affect your warranty. We just want to know why these issues are happening.

    1. Did this happen on the first connection straight out of the box?
    2. How is the camera mounted?
    3. Are you using the tripod and cable that came with the package?
    4. Was the camera dropped?
    5. Was the camera banged against an object?
    6. Can you describe any physical impacts on the camera?


    Sincerely,
    Zulkifli​ 
    Intel RealSense Customer Support 

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  • Zulkifli Halim

    Hello Rahulthevaishnav​,

     

    Do you still need help on this issue? 

     

    Regards,
    Zulkifli

    Intel Customer Support 

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  • Gzchoice

    Hello Rahulthevaishnav ,

    first ,ensure you had install the SDK

    second,please ensure you are using USB 2.0 or USB3.0 , and try to plug to the USB port which behind the machine ,

    don't use the front panel USB port or USB hub, I had the same situation with you before

     
     
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