D455 firmware upgrade gone bad Hardware reset?

• MartyG

  • April 10, 2022 10:17

  Hi Vjbirds Could you please try uninstalling the Depth and RGB drivers again in the Device Manager as suggested earlier in this discussion, but this time use the instructions in the link below.  These more recent instructions have an extra step involving selecting a small tick-box called "Delete the driver software for this device" that completely uninstalls the Depth and RGB drivers.

  https://support.intelrealsense.com/hc/en-us/community/posts/4419989666323/comments/4431239847443

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• Vjbirds

  • April 10, 2022 10:26

  Unfortunately I have allready uninstalled the camera from the computer and I can no longer see it in the hidden devices.

   

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• MartyG

  • April 10, 2022 10:35
  • Edited

  If the camera is able to be detected then it should automatically reinstall the Depth and RGB drivers when the camera is unplugged and re-inserted after the driver uninstall.  Can you confirm please that if you insert the camera and open the Cameras category of the Device Manager, the Depth and RGB drivers are not listed there?

   

  Also, can you confirm that access to the camera hardware and access to camera applications are both set to On in the Windows privacy settings?

  https://github.com/IntelRealSense/librealsense/issues/3381#issuecomment-503424789

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• Vjbirds

  • April 10, 2022 10:36

  The camera is not detected, The issue is that I get this Unknown USB Device (Invalid Configuration Descriptor)

   

  

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• MartyG

  • April 10, 2022 10:38

  Okay, thank you.  I will continue this case at the issue that you created at the link below.  Thanks for your patience!

  https://support.intelrealsense.com/hc/en-us/community/posts/5417013509011

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• Vjbirds

  • April 10, 2022 10:41

  Thanks MartyG

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• Matheusjat

  • June 06, 2022 21:13

  Hello MartyG, we are having the same issue with a D455 camera after a bad firmware update. We made a mistake and uploaded a wrong firmware. Now, the device is detected as unknown device. In the realsense viewer appear the following message in the log when the device is connected:

  17:41:21 context.cpp:382 - Found 1 RealSense devices (mask 0xff)

  But we couldn't communicate with/recovery the device by following the suggestions in this thread.

  We didn't bought the sensor directly from Intel and will be impracticable to ship it other country. The sensor is in Brazil.

  Please. let us know if there are any new suggestion that we could try remotely.

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• MartyG

  • June 07, 2022 08:35

  Hi Matheusjat  There may not be much else remaining that you can try, unfortunately.  If you are using Windows then what you could do is try downloading and running the old 2.38.1 standalone .exe version of the RealSense Viewer from the 'Assets' file list at the link below.

  https://github.com/IntelRealSense/librealsense/releases/tag/v2.38.1

   

  

   

  The Intel.RealSense.Viewer.exe file should be launched from the folder location that it was downloaded to and not with the Windows desktop launch shortcut icon.

   

  If the D455 is detected in the side-panel of the Viewer then click on the 'More' option and select 'Install Recommended Firmware' from its drop-down menu.  This should automatically install the minimum firmware version that will work with the D455 model.

   

  

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• Matheusjat

  • June 07, 2022 11:46
  • Edited

  Thank you MartyG.

  I did the download and tested with this version but the result is the same. Only my laptop camera is detected as you can see below. These messages in the log are shown when I put the D455 in the USB port.

  
  

   

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• MartyG

  • June 07, 2022 11:57

  If you purchased the camera from a retailer in Brazil and the purchase was within the previous 30 days then you may be able to arrange a return of the camera with that retailer without having to ship it out of the country.  For cameras not purchased from Intel's official online store, the retailer it was bought from should be contacted for advice about whether a return to them can be carried out.

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• Matheusjat

  • June 07, 2022 13:18

  Hello MartyG, I could upload the correct firmware by realsense viewer disconnecting the internal FPC that connect the D4 board with the camera module.

  Without the fpc connection, the realsense viewer detected the board.

   

  Thanks for your help. Maybe it can also help some customers that have some difficult to ship the camera for maintenance.

  

  

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• MartyG

  • June 07, 2022 13:52

  Thanks so much for sharing your solution with the RealSense community  :)

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• Vjbirds

  • June 09, 2022 08:58

  Wow, this is definitely a turn around event! I would try this tomorrow, since we have lost all hopes of getting the camera being replaced by guarantee. Thanks Matheusjat!

   

   

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• Baisjaydeepsingh

  • February 15, 2024 08:06

  hey Matheusjat, Had a same problem with D455 sensor tried disconnecting the internal FPC and then connecting to PC. Initailly when i start the Realsense viewer it shows device connected but still giving me errors

  How should i update my firmware?, i tried updating it from cmd as well it is giving me the same error

  "search for device with serial number: 234322305001
   15/02 13:23:27,202 ERROR [15128] (types.h:315) hr returned: HResult 0x80070492: "The property set specified does not exist on the object."
  RealSense error calling rs2_create_device(info_list:000002625C6EC8E0, index:0):
      hr returned: HResult 0x80070492: "The property set specified does not exist on the object.""

  Thanks in Advance

  

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