receiver light saturation, stream stopped for 1 sec for L515

• Jesus Garcia

  • April 06, 2021 21:52

  Hello Lyhour,

  We are checking with engineering on this.

  Sincerely,
  Jesus G.
  Intel Customer Support

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• Lyhour Newtechnology

  • April 07, 2021 07:39

  Thank you very much for your information. Please let me know when the problem is solved. 

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• Ssomncandy

  • May 14, 2021 04:46

  Hello,

  I have the same problem.

  Are you still checking it?

  Thank you.

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• Lyhour Newtechnology

  • May 14, 2021 05:25

  Dear Ssomncady,

  the problem is related to hardware issue. I cannot solve it. You should request exchange or return it back. I already return it.

  Thank you. 

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• Iamharish A1993

  • October 28, 2021 06:15

  Hi,

  I am facing the exact same issue. Is exchanging the hardware the only solution. People who exchanged, Is the new product working fine after using them for a long time continuously?

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• Lyhour Newtechnology

  • October 29, 2021 01:47

  Yes it is working fine. For the long time, I am not sure because I stop using when due to my scope of objective cannot be achieve for macro scale.

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