I am having problem trying to run L515 camera with RealSense DWS software. The camera was initially registered using my co worker email address and he downloaded the DWS software in his laptop (trial version). After that I registered the same camera using my email address and downloaded the DWS software in my laptop (licensed version). I followed the user guide and generated the necessary license file, and did all the necessary steps. But unfortunately the camera doesn't work in my laptop.
I am able to run the DWS software in my co worker's laptop using the license file, but when I try to do same thing in my laptop it doesn't work. Is it something with fingerprint combination associated to different emailid?
Also when I try to run the sample code in visual studio in my laptop, the code builds and compiles without any errors but it gives fingerprint mismatch error in the console.
Can someone please help me out?
Please sign in to leave a comment.