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How to write firmware for the L515

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Iwamoto-atsushi

After RealSenseViewer failed to write the firmware, the driver seems to be broken and is not recognized as a camera.

RealSenseViewer cannot write the firmware because it is not recognized.
Intel.RealSense.FW.Update.exe is also not working.

Is there any other way to write firmware?

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6 comments

Date Votes
  • Zulkifli Halim

    Hello Iwamoto-atsushi,

     

    Thank you for contacting us.

     

    There is another way to update the firmware, follow this rs-fw-update Tool documentation for firmware update.

     

    Regards,

    Zulkifli Halim

    Intel Customer Support 

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  • Zulkifli Halim
    • Edited

    Hello Iwamoto-atsushi,

     

    Use the recovery flag and run rs-fw-update -r -f Signed_Image_UVC_version.bin

     

    Please share with us the screenshot of Device Manager -> Cameras to check if the L515 is not recognized at all.

     

    Regards,

    Zulkifli Halim

    Intel Customer Support 

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  • Iwamoto-atsushi
    • Edited

    Hello Zulkifli Halim

    Share a screenshot

    I haven't tried rs-fw-update yet, thanks for the additional answer.

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  • Zulkifli Halim

    Hello Iwamoto-atsushi,

     

    Are you able to install the firmware using rs-fw-update tool?

     

    Regards,

    Zulkifli Halim

    Intel Customer Support 

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  • Iwamoto-atsushi

    Hello Zulkifli Halim

    Sorry for the delay, I used the tool but it did not change the situation.

    The tool works without error, but will it work correctly without drivers and without any specification for L515?

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  • Rprb93
    • Edited

    Hello Zulkifli Halim

    I'm in same situation of lwamoto-atsushi. I tried update the firmware from realsenseViewer and failed to write the firmware. 

     

    I tried a lot of things: Different computers and different SO, changed cable USB, different version of linux kernel and realsense releases. Nothing make the camera work again. 
    In linux when I connect the camera, the kernel log show information about the camera but the rs-fw-update not detect nothing. 

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