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Realsense viewer error

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Gabriele Zanaboni

Hi

I have an L515 that has worked fine for several times.After some tests running code samples brought from Git-hub, it stopped working.
With RealSense Viewer 2.44 I tried to bring it to life, without success:

- I performed a hard reset
- updated the firmware version

From Realsense Viewer when I enable the depth sensor I get the notification hardware that you see just below

Please can you help me to solve the problem.

Thanks

Gabriele

 

 

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5 comments

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  • Munesh

    Hi Gabriele,
    Thanks for reaching out to us.
    Please try the troubleshooting steps described in this article. If the issue still persists, please reply to us by providing all the information under the section "PC Information".

    Regards,
    Munesh
    Intel Customer Support

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  • Gabriele Zanaboni

    Hi Munesh,

    I answer you questions:

    You may experience any of the following or similar symptoms:

    In Windows 10 Device Manager, the RealSense camera nodes, RGB and/or Depth, appear under Other Devices rather than under
    Cameras or Imaging Devices; the camera nodes have a yellow bang symbol, or the camera nodes are not in Device Manager at all.

    • It appear under cameras, no warning flag

    RealSense Viewer does not detect the camera.

    • camera is detected.

    RealSense Viewer detects the camera but there are several errors from a sensor that prevents the sensor from streaming.

    • All sensors are disabled

    RealSense Viewer detects the RealSense Camera as a USB2.1 device while the camera is actually connected to a USB 3 port.

    • No, RealSense Viewer detects camera as usb3.2

    The RealSense camera worked in the past but has stopped functioning.

    • yes, it is.

    PC Information

    PC manufacturer

    • LENOVO E580
    • SO Microsoft Windows 10 Pro 10.0.19041 Build 19041

    PC model number

    • 20KS006JIX

    Camera serial number

    • Intel RealSense L515, F0220953

    Did this happen on the first connection straight out of the box?
    No. it worked for a while

    How is the camera mounted?
    On tripod

    Are you using the tripod and cable that came with the package?
    yes

    Was the camera dropped?
    No

    Was the camera banged against an object?
    No

    Can you describe any physical impacts on the camera?
    none

    Are you connecting the camera to a USB hub? If so, which one?
    No hub used.

    Thanks

    Gabriele

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  • Munesh

    Hi Gabriele, 
    Have you tried connecting the camera to a different PC? Does the same thing happen when connecting to a different PC?

    Regards,
    Munesh

    Intel Customer Support

     
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  • Gabriele Zanaboni

    Hi Munesh,

    Yes I tried, nothing changed, same behavior.

    Regards

    Gabriele

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  • Munesh

    Hi Gabriele,

    Based on your description of the issue, your L515​ is faulty and should be returned or exchanged. I've sent a mail to you with instructions for next steps.

     

    Regards,

    Munesh

    Intel Customer Support

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