Realsense viewer error
I have an L515 that has worked fine for several times.After some tests running code samples brought from Git-hub, it stopped working.
With RealSense Viewer 2.44 I tried to bring it to life, without success:
- I performed a hard reset
- updated the firmware version
From Realsense Viewer when I enable the depth sensor I get the notification hardware that you see just below
Please can you help me to solve the problem.
Thanks for reaching out to us.
Please try the troubleshooting steps described in this article. If the issue still persists, please reply to us by providing all the information under the section "PC Information".
Intel Customer Support
I answer you questions:
You may experience any of the following or similar symptoms:
In Windows 10 Device Manager, the RealSense camera nodes, RGB and/or Depth, appear under Other Devices rather than under
Cameras or Imaging Devices; the camera nodes have a yellow bang symbol, or the camera nodes are not in Device Manager at all.
- It appear under cameras, no warning flag
RealSense Viewer does not detect the camera.
- camera is detected.
RealSense Viewer detects the camera but there are several errors from a sensor that prevents the sensor from streaming.
- All sensors are disabled
RealSense Viewer detects the RealSense Camera as a USB2.1 device while the camera is actually connected to a USB 3 port.
- No, RealSense Viewer detects camera as usb3.2
The RealSense camera worked in the past but has stopped functioning.
- yes, it is.
- LENOVO E580
- SO Microsoft Windows 10 Pro 10.0.19041 Build 19041
PC model number
Camera serial number
- Intel RealSense L515, F0220953
Did this happen on the first connection straight out of the box?
No. it worked for a while
How is the camera mounted?
Are you using the tripod and cable that came with the package?
Was the camera dropped?
Was the camera banged against an object?
Can you describe any physical impacts on the camera?
Are you connecting the camera to a USB hub? If so, which one?
No hub used.
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