Intel Realsense Viewer not streaming data in 3D view/ nothing exports (L515)

• Forsythe

  • May 19, 2021 17:26

  Update:

  The issue is directly related to post processing. With the toggle flipped on, there is no data streaming however when it is switched off, I am able to export a mesh. Please let me know if there is any solution to fix this post processing issue.

   

  -H

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• Aznie Syaarriehaah

  • May 21, 2021 06:48

  (assign)

   

  Hi Forstyhe,
  Could you try the workaround below and see if this can fix the issue.
  
  

  1. Use the latest firmware and RealSense SDK 2.0 version.
  2. Connect the camera directly to a USB 3 port on your PC.
     If the camera is already connected directly to the PC, try using a powered USB hub.
  3. Use the USB cable that came with the RealSense camera.
     The cable that came with your RealSense Camera is a high-quality USB cable that is capable of handling the power and bandwidth requirements of the camera. Using other cables is not recommended.
  4. Connect the RealSense camera to a different computer - preferably a computer with an Intel processor.
     If your camera works on another computer, then the original computer probably has a USB subsystem that the camera is having problems with.
  5. Flip the USB C connector that is inserted into the camera and re-insert it the opposite way.
     Sometimes the camera will work only if the cable is inserted in a particular orientation.
  6. Update the USB drivers on the PC.
     You probably already have the latest USB drivers due to automatic Windows Updates but this is worth checking.

  
  Regards,
  Aznie
  Intel RealSense Customer Support

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• Yvonne Yao

  • October 01, 2021 09:56

  Hi team,

  I have the same issue. May I know what is the root cause and the solution for this issue? Many thanks

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