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D457 not work in Real_Sense Viewer

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3 comments

  • MartyG

    Hi Jim, if you are using the D457 with a USB cable then you first need to move a physical hidden switch on the casing to the 'USB' position using the instructions at the link below.  Have you done this, please?

    https://support.intelrealsense.com/hc/en-us/community/posts/14840675121043/comments/14843232242835

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  • Jim

    Hi Marty,

    I already set the D457 to USB mode, and find it has to be connected to a USB3.0 port to get it work, otherwise both RGB an Stereo camera won't stream. 

    Thanks

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  • MartyG

    If you need to use the camera in USB 2.1 mode instead of USB 3, please try unplugging the micro-sized end of the USB cable from the base of the camera, turning it around the opposite direction and re-inserting it (USB-C cables are two-way insertion at the micro-sized end).

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