D435i stereo module not working

I have a D435i where the stereo module is not working. The RGB camera and motion module are fine.

The camera did work before but I think the device it was in may have overheated. I don't know how much or for how long.

I assume the camera just needs to be replaced, but just in case there is something else I can do, here are some error messages and logs:

Manual firmware update:

ERROR: UNKNOWN in rs2_update_firmware_cpp(device:0000022C3DEC2B30, fw_image:0000022C5E237060): Device: 137623061982 failed to update firmware Image is unsupported for this device or corrupted

Automatic firmware update:

UNKNOWN in rs2_update_firmware_cpp(device:0000022C4B928950,fw_image:0000022C5BBE1060): Device: 137623061982 failed to update firmware Image is unsupported for this device or corrupted

Hardware reset:

Invalid Value in rs2_get_option(options:0000022C592B2E50, option:DepthUnits): hwmon command 0x2c( 9 0 0 0 ) failed (response -6= Invalid parameter)

Turn on stereo module:

Invalid Value in rs2_open_multiple(sensor:0000022C592B2E50,profiles:0000022C44C11E28, count:1): hwmon command 0x2c( 9 0 0 0 ) failed (response -6= Invalid parameter)

Save current device settings to file:

UNKNOWN in rs2_serialize_json(dev:0000022C3B255620): Operation failed with error code=-6

Log for FW update attempt:

10:37:09 [Info]  - Starting streaming of Depth...

10:37:36 [Info] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\ds\ds-device-common.cpp:70 - entering to update state, device disconnect is expected

10:37:36 [Info] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\context.cpp:336 - Found 1 RealSense devices (mask 0xff)

10:37:36 [Info] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\context.cpp:336 - Found 1 RealSense devices (mask 0xff)

10:37:36 [Info] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\context.cpp:336 - Found 1 RealSense devices (mask 0xff)

10:37:36 [Warn] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\ds\d400\d400-factory.cpp:1195 - DS5 group_devices is empty.

10:37:36 [Warn] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\ds\d400\d400-factory.cpp:1195 - DS5 group_devices is empty.

10:37:36 [Warn] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\ds\d400\d400-factory.cpp:1195 - DS5 group_devices is empty.

10:37:36 [Warn] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\ds\d400\d400-factory.cpp:1195 - DS5 group_devices is empty.

10:37:36 [Info] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\common\notifications.cpp:511 - Intel RealSense D435I     Disconnected

10:37:36 [Info] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\context.cpp:336 - Found 1 RealSense devices (mask 0xff)

10:37:36 [Info] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\context.cpp:336 - Found 1 RealSense devices (mask 0xfe)

10:37:36 [Info] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\fw-update\fw-update-device.cpp:76 - This device is in DFU mode, previously-installed firmware: 5.13.0.50, the highest firmware ever installed: 5.13.0.50

10:37:36 [Info] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\fw-update\fw-update-device.cpp:78 - DFU status: device is unlocked , DFU version is: 48

10:37:36 [Warn] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\winusb\messenger-winusb.cpp:63 - control_transfer failed, error: 3e3

10:37:36 [Warn] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\winusb\messenger-winusb.cpp:63 - control_transfer failed, error: 1b1

10:37:36 [Info] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\context.cpp:336 - Found 1 RealSense devices (mask 0xff)

10:37:37 [Warn] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\ds\d400\d400-factory.cpp:1195 - DS5 group_devices is empty.

10:37:37 [Warn] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\ds\d400\d400-factory.cpp:1195 - DS5 group_devices is empty.

10:37:37 [Info] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\context.cpp:336 - Found 1 RealSense devices (mask 0xff)

10:37:37 [Info] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\context.cpp:336 - Found 1 RealSense devices (mask 0xff)

10:37:37 [Info] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\context.cpp:336 - Found 1 RealSense devices (mask 0xff)

10:37:41 [Warn] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\rs.cpp:312 - null pointer passed for argument "device"

10:37:41 [Warn] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\src\rs.cpp:2700 - Couldn't refresh devices - Failed to create FW update device, device id: \\?\USB#VID_8086&PID_0ADB#111111111111#{a5dcbf10-6530-11d2-901f-00c04fb951ed

10:37:42 [Info] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\common\post-processing-filter.h:51 - Starting Face Detection : OpenVINO

10:37:42 [Info] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\tools\realsense-viewer\openvino-face-detection.cpp:111 - Loading CPU extensions...

10:37:42 [Info] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\wrappers\openvino\rs-vino\object-detection.cpp:73 - Loading object detection model from: face-detection-adas-0001.xml

10:37:42 [Info] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\wrappers\openvino\rs-vino\age-gender-detection.cpp:67 - Loading age/gender model from: age-gender-recognition-retail-0013.xml

10:37:42 [Info]  - Intel RealSense D435I was selected as a default device

10:37:42 [Info] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\common\notifications.cpp:511 - Intel RealSense D435I     Connected

10:37:42 [Info]  - No online SW / FW updates available

10:37:42 [Info] C:\jenkins_sys_rsbuild\workspace\LRS_windows_compile_pipeline\common\notifications.cpp:538 - Intel RealSense D435I     (S/N 141722070794)

Current Version: 5.13.0.50

Recommended Version: 5.15.0.2