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intel realsense L515 driver issue

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2 comments

  • Yu-Chern Peh

    Hi Nehalkabir02,

     

    The first thing to try is flipping the USB-C connector into the camera and inserting it the opposite way to change its polarity.

     

    Please ensure that you are connecting L515 camera with one of the following supported OS:

    • Ubuntu 18.04/20.04/22.04 LTS (1) . Kernel versions: 4.[4, 8,10,13,15], 4.16(2) , 4.18, 5.[0, 3, 4, 8, 13, 15].
    • Windows 10 (Build 15063 or later, 17763+ recommended) and Windows 11
    • Mac OS (High Sierra 10.13.2)(3)
    • Android 7, 8, 9,10(4) ,11

     

     

    Regards,

    Yu-Chern

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  • Nehalkabir02

    I was able to fix it after using a different usb c cable, turns out the one i used to charge my wireless keyboard wasn't USB 3 compatible

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