Disconnecting F450
Hello,
I am using F450 for face recognition, recently an issue ocured - I connect camera to USB, start intel RealSense ID viewer, I see live image from camera, click on Authenticate button, camera disconnects and Serial_Error message appears.
Camera FW version 4.3.0.300
Viewer version 0.25.0
OS: Windows 10
Console output:
[2024-02-28 08:44:28.085] [debug] [WindowsSerial] Opening serial port COM8
[2024-02-28 08:44:28.350] [debug] [PacketSender] Sending packet 'p'
[2024-02-28 08:44:28.356] [debug] [PacketSender] Waiting packet..
[2024-02-28 08:44:28.385] [debug] [PacketSender] Received packet 'p' after 28 millis
[2024-02-28 08:44:28.387] [debug] [WindowsSerial] Closing serial port
[2024-02-28 08:44:28.407] [debug] [WindowsSerial] Opening serial port COM8
[2024-02-28 08:44:28.413] [info] [FaceAuthenticatorImpl] Pairing start
[2024-02-28 08:44:28.414] [debug] [PacketSender] Sending packet 'a'
[2024-02-28 08:44:28.415] [debug] [PacketSender] Waiting packet..
[2024-02-28 08:44:28.655] [debug] [PacketSender] Received packet 'b' after 238 millis
[2024-02-28 08:44:28.656] [info] [FaceAuthenticatorImpl] Pairing Ok
[2024-02-28 08:44:28.667] [debug] [SecureSession] Start session
[2024-02-28 08:44:28.678] [debug] [PacketSender] Sending packet 'c'
[2024-02-28 08:44:28.681] [debug] [PacketSender] Waiting packet..
[2024-02-28 08:44:29.455] [debug] [PacketSender] Received packet 'd' after 773 millis
[2024-02-28 08:44:29.471] [debug] [PacketSender] Sending packet 'q'
[2024-02-28 08:44:29.473] [debug] [PacketSender] Waiting packet..
[2024-02-28 08:44:29.492] [debug] [PacketSender] Received packet 'q' after 18 millis
[2024-02-28 08:44:29.503] [debug] [Utilities] detected capture device.
[2024-02-28 08:44:29.519] [debug] [SecureSession] Start session
[2024-02-28 08:44:29.524] [debug] [PacketSender] Sending packet 'c'
[2024-02-28 08:44:29.526] [debug] [PacketSender] Waiting packet..
[2024-02-28 08:44:29.634] [debug] [Preview] Preview started!
[2024-02-28 08:44:29.812] [debug] [MSMFCapture] Failed to get metadata from stream. Try running scripts/realsenseid_metadata_win10.ps1 to enable it.
Creating preview buffer
Creating new WriteableBitmap preview buffer 1056x1920
[2024-02-28 08:44:30.155] [debug] [PacketSender] Received packet 'd' after 627 millis
[2024-02-28 08:44:30.171] [debug] [PacketSender] Sending packet 'n'
[2024-02-28 08:44:30.173] [debug] [PacketSender] Waiting packet..
[2024-02-28 08:44:30.192] [debug] [PacketSender] Received packet 'n' after 18 millis
[2024-02-28 08:44:30.194] [debug] [FaceAuthenticatorImpl] Get userids. So far:0
[2024-02-28 08:44:30.196] [debug] [SecureSession] Start session
[2024-02-28 08:44:30.200] [debug] [PacketSender] Sending packet 'c'
[2024-02-28 08:44:30.203] [debug] [PacketSender] Waiting packet..
[2024-02-28 08:44:30.825] [debug] [PacketSender] Received packet 'd' after 620 millis
[2024-02-28 08:44:30.841] [debug] [PacketSender] Sending packet 'u'
[2024-02-28 08:44:30.844] [debug] [PacketSender] Waiting packet..
[2024-02-28 08:44:30.862] [debug] [PacketSender] Received packet 'u' after 17 millis
[2024-02-28 08:44:30.872] [debug] [WindowsSerial] Closing serial port
[2024-02-28 08:44:34.500] [debug] [WindowsSerial] Opening serial port COM8
[2024-02-28 08:44:34.503] [debug] [SecureSession] Start session
[2024-02-28 08:44:34.506] [debug] [PacketSender] Sending packet 'c'
[2024-02-28 08:44:34.508] [debug] [PacketSender] Waiting packet..
[2024-02-28 08:44:35.135] [debug] [PacketSender] Received packet 'd' after 625 millis
[2024-02-28 08:44:35.151] [debug] [PacketSender] Sending packet 'q'
[2024-02-28 08:44:35.153] [debug] [PacketSender] Waiting packet..
[2024-02-28 08:44:35.172] [debug] [PacketSender] Received packet 'q' after 17 millis
[2024-02-28 08:44:35.173] [debug] [WindowsSerial] Closing serial port
[2024-02-28 08:45:38.026] [debug] [WindowsSerial] Opening serial port COM8
[2024-02-28 08:45:38.044] [debug] [SecureSession] Start session
[2024-02-28 08:45:38.049] [debug] [PacketSender] Sending packet 'c'
[2024-02-28 08:45:38.051] [debug] [PacketSender] Waiting packet..
[2024-02-28 08:45:38.674] [debug] [PacketSender] Received packet 'd' after 621 millis
[2024-02-28 08:45:38.690] [debug] [PacketSender] Sending packet 'A'
[2024-02-28 08:45:38.692] [debug] [PacketSender] Waiting packet..
[2024-02-28 08:45:38.886] [error] [WindowsSerial] Error while reading from serial port. Last error: 3e3
[2024-02-28 08:45:38.893] [error] [WindowsSerial] Error while reading from serial port. Last error: 16
[2024-02-28 08:45:38.895] [error] [WindowsSerial] Error while reading from serial port. Last error: 16
[2024-02-28 08:45:38.897] [error] [WindowsSerial] Error while reading from serial port. Last error: 16
...
I tried different PC with Windows 10 - same result on 2 out of 5. Also tried different camera with same FW - same result on same PCs. Tried different camera with different FW (4.0.0.37) - same result on same PCs.
What can I try next?
Thank you
-
Hi F Vlas,
First of all, please try connecting the F450 camera with other port (besides serial port COM8).
Next, please try running metadata which available in the scripts/realsenseid_metadata_win10.ps1.
Regards,
Yu Chern
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