D435 Right MIPI error - Depth stream start failure
Hello,
I bought the D435 in February this year and used it without any issue for a project I'm making this year.
I used it until early April and then became busy with something else, until today since I wanted to make some progress again, but when I started it, I didn't get any data.
I went to the RealSense Viewer to check, and I couldn't access the depth stream, with the following error messages showing:
"Depth stream start failure", "Right MIPI error" and sometimes a "Left MIPI error" too. (I just got a "REC error" as well)
I updated both the Firmware and Software to 5.16.0.1 and 2.55.1.6486 respectively, but it doesn't change anything.
I can get the RGB Camera stream, but I am getting nothing from the Stereo Module.
Is there any way to solve this problem?
Thank you
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Hi Lucas From the situation and symptoms that you have described, it is likely that your camera has become non-functional due to being stored inactive for a period of weeks / months. In rare cases this can result in the hardware malfunctions that you describe.
In almost all cases the problem is unrecoverable because it is a hardware issue and not a software / firmware one. There was one case with this issue where the camera was sent through the mail after the malfunction and had recovered its functionality by the time that it arrived. So you could try placing the camera inactive in a warm location in case the issue is related to internal moisture in the device. If that does not work then there is not an alternative action to try, unfortunately.
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Hi Marty, and thank you for your answer!
In that case, I guess I will try to get rid of the possible internal moisture first before thinking about any exchange/refund.
Do you have more precise recommendations regarding the best way to do so? You wrote "warm location" but do you have a degree range in mind? Sunlight/no sunlight? In/out of the box? Just asking to do the best I can.
Also, for future usage, if I need to put the sensor aside for an extended period of time again, how should I store it to avoid this problem?
Thank you again
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There are not guidelines for a storage location. In the small number of cases where the camera has stopped functioning after a period of inactive storage for weeks / months, the storage location has included closed-up places such as a cupboard, desk drawer and briefcase. So it may be better to place the camera in an open location such as a shelf.
The data sheet document for the 400 Series cameras advises not to store the camera inactive in conditions with temperature lower than a minimum of 0 degrees C or higher than a maximum of 50 degrees C.
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Hello Marty,
As a follow up to that, I just checked again to see if it was better today, and when I plugged it, I managed to get the depth stream at first before getting a "Right MIPI Error" after few seconds (with the stream still working).
Tried to restart the Viewer to see if I could get rid of the error, and I got the "Depth stream start failure" again, without the stream starting this time.
Is it a sign that it is slowly recovering? Should I keep trying every now and then or should I let it rest few days more before trying again?
Thank you again
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