Video fails to transmit frames.
Hi I have a recent issue that has popped up with my D415. For some reason overnight it suddenly stopped feeding video frames. I've tried factory resets, reviewing the settings. Checking that it is still communicating. But for some reason no video feed. I've tested with another D415 I had access to and it works fine ruling out my pc being the problem. I open the camera app in my pc and see there is a depth sensor cam that was feeding and a rgb color cam along with my built in web camera. Problem is neither can display frames while my built in Camera can.
In Intel RealSense SDK I tried opening rs-multicam and rs-capture but both are saying they are not receiving frames or to reconnect the camera. I need someone to help me root this and figure out why the camera cannot transmit video frames while the laser can.
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Hi Ian Oberdorf If you are using Windows then each individual RealSense camera has its own pair of depth and RGB drivers installed on the computer. So if you have two D415 then there will be 2x the pair of drivers on your computer.
If there was a problem with the RGB driver of one of the cameras then it is conceivable that one camera could show RGB whilst the other could not.
You can test whether the affected camera's RGB driver has a problem by uninstalling both the RGB and depth driver for that camera from the Cameras category of the Windows Device Manager, and then unplugging the camera, waiting a couple of seconds and plugging the camera back in. The driver pair for that camera should then automatically reinstall and you can test whether the reinstalled RGB driver allows the RGB stream to work.
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If a camera works normally and then suddenly stops working overnight, another possible cause is that Windows has installed an update that conflicts with the camera. This has happened a number of times in the past. If this is the cause then the update would have taken place about 2 days ago at the time of writing this.
The Microsoft link below provides information about viewing the Windows update history and uninstalling updates.
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