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D 455

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Maxxxcim
Hi my name Maksym. When connected for the first time Intel RealSense D455 Webcam - 90 fps - USB 3.1-1280 x 800 Video, the camera went into an error, restarting the computer does not help, on another computer the error is repeated. can you help me
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17 comments

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  • MartyG

    Hi Maxxxcim  What is the name of the error that occurs, please?

     

    Where does the error happen?  For example, when the camera is plugged in when using the RealSense Viewer tool?

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  • Maxxxcim

    the first time the device is connected, it is not recognized.

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  • Maxxxcim

    Unknown USB Device (Invalid Configuration Descriptor)

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  • MartyG

    Thank you.  Does the error still occur if you unplug the micro-sized USB cable connector from the bottom of the D455 camera, turn the connector around the other way and plug it back in please?  USB-C cables are two-way insertion at the micro-sized end.

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  • Maxxxcim

    that's how it happens

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  • MartyG

    Has the camera always had this problem since the first time that you purchased it?

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  • Maxxxcim

    It happened when it was turned on for the first time. In the intel RealSense Viewer v2.35.2 program, I was doing an update, the program downloaded up to 95% of the update, after that it gave an error that it could not reconnect RealSense. After restarting RealSense in the device manager, Unknown USB Device (Invalid Configuration Descriptor) is written as the state of the device. The system turned off this device because it reported a problem. (Code 43)
    The USB device returned an invalid USB configuration descriptor.

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  • MartyG

    Support for the D455 model was not introduced until 2.38.1.  

     

    It sounds as though the 2.35.2 RealSense Viewer has installed a version of the camera firmware driver that is very old.  D455 works with a minimum firmware version of 5.13.0.50, and installing an older firmware version than that unfortunately makes the camera unusable.

     

    If you purchased the camera less than 30 days ago then the Intel RealSense Help Center has instructions at the link below for returning it to the retailer that you purchased it from.

    https://support.intelrealsense.com/hc/en-us/articles/360051623953-How-to-return-a-faulty-Intel-RealSense-Camera

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  • Maxxxcim

    can you send me the driver to install

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  • Maxxxcim

    can i give you team viewer access so you can remotely try to restore it?

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  • MartyG
    • Edited

    Once the camera has become inoperable then there is no way for customers to update the firmware again to fix it because the camera cannot be accessed.  If the camera was purchased less than 30 days ago then return to the place that you bought it from using the provided instructions will be the best option.

     

    I cannot access customer equipment over a remote connection.

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  • Maxxxcim

    Ok thanks

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  • Maxxxcim

    In the device manager, if you connect realsense via Type-C to Type-C, it is as a device inrel(R) RealSense(TM) Depth Camera 4n0 Depth

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  • Maxxxcim

    Is it still possible to fix it?

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  • MartyG
    • Edited

    No, unfortunately this new message does not help to resolve the problem.

     

    A fix by yourself would require purchasing a circuit board called the Vision Processor D4 V3 for around 45 dollars / euros, opening up the camera and changing the old D4 board for the new one.  This will likely invalidate the sales warranty of the camera. 

     

    So if you have only just purchased the camera, it is better to return the camera and get a replacement for free.  If there is no way to return the camera for some reason then a D4 board replacement becomes worth considering.

     

    If you would like a second opinion then I would recommend making a new post on this Intel RealSense Help Center site about your problem and waiting for a member of the Help Center team to respond to it.  I am only a volunteer here and are not a member of the Help Center team.

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  • Maxxxcim

    Допоможіть купити плату Vision Processor D4 V3?

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  • MartyG

    The Vision Processor D4 V3 board is available from the Intel Authorized parts supplier Rutronik24

    https://www.rutronik24.co.uk/product/intel/99a2nx/14278151.html

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