D450 camera with vision board D4v3 not recognized
Hello,
I have recently ordered a d450 camera with a D4v3 board. However when I connect them to my PC and use realsense-viewer on my ubuntu 22.04 system no camera shows up.
rs-enumerate-devices just returns "no device detected",
but when I use lsusb it shows up as "Intel(R) RealSense(TM) Invalid SKU"
If I disconnect the camera module the board shows up as " Intel(R) RealSense(TM) Depth Camera 405i Tester". Any help is greatly welcome.
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Hi V Szabi520 This situation can occur because of a version mismatch between the D450 board and the Vision Processor D4 V3 board. There are different versions of the D450 module, ' K83121-100' and ' K83121-101'. If the purchased D450 module is the newer '101' version then it may not work with the D4 V3 board if it has an old firmware version pre-installed on it.
It is possible to fix this problem if you already own the older '100' version of the D450 module. If you do not, I would recommend creating a new ticket on this Help Center support forum, explaining the above problem about the version mismatch between the two boards and waiting for a member of the Help Center team to respond (I am a volunteer advisor here and not a member of that team). Enquire about the possibility of being sent a D4 V3 board with an up-to-date firmware version installed on it, which should rectify the Invalid SKU problem.
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