Realsense viewer wont open for new D415

• MartyG

  • April 05, 2020 05:59
  • Edited

  Your Intel graphics should work fine with the camera.  Do you use Windows 10?  If so, have you downloaded and installled the full 750 mb RealSense SDK please?

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• Tom

  • April 05, 2020 06:16

  Thanks marty,

  yes- windows 10. did you mean the 635mb file?

  Intel.RealSense.SDK-WIN10-2.33.1.1360.exe   635 MB?

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• MartyG

  • April 05, 2020 06:22

  The file size varies depending on the version but yes, that is the full SDK file for the 2.33.1 SDK version.  There is a newer version 2.34.0 (750 mb) that has recently been released though.

  https://github.com/IntelRealSense/librealsense/releases/tag/v2.34.0 

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• Tom

  • April 07, 2020 05:15

  Hi,

  Still no luck. I downloaded/installed 2.34.0, clicked the RS desktop icon, nothing. rebooted. nothing

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• MartyG

  • April 07, 2020 05:34

  Does the Depth Quality Tool launch icon work?  They have similar programming, so if there is a problem outside of the Viewer that stops it from launching then it should affect the Depth Quality Tool in the same way.

  Also, does the Viewer launch if you right-click on its launch icon and select the Open menu option?

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• Tom

  • April 07, 2020 06:00

  thanks,

   neither the viewer or the depth tool open at all when i open the menu and try there

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• Tom

  • April 07, 2020 06:05

  my machine is Lenovo ThinkPad X1 Yoga, in case that's helpful

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• MartyG

  • April 07, 2020 06:21

  Thanks for the details.  The most likely explanation is some kind of conflict with the OpenGL graphics support on your device that prevents the Viewer and the Depth Quality Tool from launching.

  Please test the camera with the SDK's Capture tool to see if it launches.  This should be at this drive location:

  C: > Programs and Files (x86) > Intel RealSense SDK 2.0 > Tools > rs-capture.exe

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• Tom

  • April 07, 2020 06:24

  Yes, it has started opened

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• Tom

  • April 07, 2020 06:28

  I get both depth and color images, plus a screen of capture data...

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• MartyG

  • April 07, 2020 06:42

  It does seem likely that the problem is specific to OpenGL graphics support on your computer.  Having said that, the version of the RealSense Viewer that comes with SDK 2.34.0 has been having some problems.  A way to check whether these problems are responsible for your launch issue would be to download SDK 2.33.1's version of the Viewer (the 28.4 mb Viewer file, not the full SDK).

  https://github.com/IntelRealSense/librealsense/releases/tag/v2.33.1 

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• Tom

  • April 07, 2020 06:50

  Thanks. Just tried this and still nothing. should I uninstall anything first?

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• MartyG

  • April 07, 2020 07:00

  Uninstalling the SDK is unlikely to solve the problem, since rs-capture is working: the problem seems specific to the Viewer and Depth Quality Tool.

  There is a program for Windows called OpenGL Extensions Viewer that can be used to test whether OpenGL is working properly on your computer.

  https://www.realtech-vr.com/home/glview 

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• Tom

  • April 07, 2020 07:19

  ok ive run this. how do I see if OPENGL is working as it should?

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• Tom

  • April 07, 2020 07:21

  its Open GL version 4.6

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• Tom

  • April 07, 2020 07:22

  ..updating drivers..

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• MartyG

  • April 07, 2020 07:29

  Its options tabs should have some test modes.

  

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• Tom

  • April 07, 2020 07:31

  opened extensions 

   

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• Tom

  • April 07, 2020 07:43

  should I be looking for something?

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• MartyG

  • April 07, 2020 08:13

  It is meant to offer a rendering test.  It looks as though the play button for the rendering test does not show on-screen if you are using the program on a small monitor though, unfortunately.

  It sounds as though you have tried updating your graphics drivers and it did not make a difference though.

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• Tom

  • April 07, 2020 10:40

  I ran the rendering test. Not sure how to interpret the results, but all benchmarks where listed as 'OK'

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• MartyG

  • April 07, 2020 10:51

  Okay, thank you very much.

  If the desklop shortcut launch icon does not work, are you able to launch the Viewer directly from the 'Tools' folder using the realsense-viewer file?

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• Tom

  • April 08, 2020 06:03

  Hi Marty,

   No I cant open it from the file

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• MartyG

  • April 08, 2020 09:31

  I located a case where a failure to launch the Viewer in Windows may be caused by a problem with the user documents folder path rather than the graphics drivers.  One of the two users in that discussion also had Intel UHD 620 and experienced failure to launch despite driver updates.

  https://github.com/IntelRealSense/librealsense/issues/4569 

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• Tom

  • April 08, 2020 20:44

  Thanks Marty,

   in C;/User/ there is a DAT File sitting alone titled NTUSER.DAT 3840KB. Is this a realsense file? Last modified yesterday

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• MartyG

  • April 08, 2020 20:54

  No, it's not a RealSense file.  It's a Windows user configuration file and so should be left alone.

  https://www.faqforge.com/windows/windows-10/what-is-the-ntuser-dat-file-in-windows-10/ 

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• Tom

  • April 08, 2020 20:59

  OK thanks,

   So I should create a folder titled Documents in C:/users/Tom and reinstall the SDK?

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• MartyG

  • April 08, 2020 21:14

  The way I read the suggested folder format is that it would look like C:\Users\Tom\Documents

  If you already have the SDK installed then I would recommend just trying to launch the Viewer once the folder structure is created.

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• Tom

  • April 08, 2020 21:25

  SUCCESS!! Both Viewer and depth quality tools now open

  Thanks for all your help Marty. I'll take it from here, t

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• MartyG

  • April 08, 2020 21:32

  Awesome news!  I'm really pleased for you.  Good luck with RealSense!   :)

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