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cpu_extension.dll issue prevents RealSense Viewer from starting

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4 comments

  • MartyG

    Hi Simon Mcdonald  Since SDK version 2.36, the version of the RealSense Viewer that is installed by the full Windows SDK installer has minimum requirements described in the link below.

    https://github.com/IntelRealSense/librealsense/issues/7080#issuecomment-671807292 

    If you have not already done so, could you try downloading the standalone Intel.RealSense.Viewer.exe version of the 2.38.1 RealSense Viewer please, as this version does not have the requirements of the SDK-bundled Viewer.  The download link is in the Assets file list at the bottom of the Releases page at the link below.

    https://github.com/IntelRealSense/librealsense/releases/tag/v2.38.1 

    The .exe file should be launched with a double-leftclick from the folder location that it was downloaded to, and not with the desktop Viewer launch icon.  If you need a launch shortcut then please create a new shortcut for the downloaded file.

     

     

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  • Simon Mcdonald

    Thanks Marty, I'll give it a go and report back.

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  • Simon Mcdonald

    Absolutely correct, Marty.  Thanks for your prompt and precise help.  Excellent work, how do I let your boss know how amazing you are?

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  • MartyG

    Great news that the standalone Viewer was successful for you!

    Feedback reviews aren't required, but thanks for the thought - I'm pleased that I could be of help   :) 

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