Hi all, I bought an L515 camera from the Intel store a week ago. It doesn't work. The RealSense Viewer always reports Found 0 RealSense devices. In Win10, the camera disappears from the device manager after a few minutes. In Linux, it returns an error as a USB3 device. After that, it will only be recognized as a USB2 device.
I've already tried the following:
- connected to another USB3 port
- connected to another PC
- checked the ports with another USB3 device: they are fine
- also used a different USB3 cable
What can I do? Any help would be greatly appreciated.
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