L515 doesn't work
Hi all, I bought an L515 camera from the Intel store a week ago. It doesn't work. The RealSense Viewer always reports Found 0 RealSense devices. In Win10, the camera disappears from the device manager after a few minutes. In Linux, it returns an error as a USB3 device. After that, it will only be recognized as a USB2 device.
I've already tried the following:
- connected to another USB3 port
- connected to another PC
- checked the ports with another USB3 device: they are fine
- also used a different USB3 cable
What can I do? Any help would be greatly appreciated.
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Hi Ma5962,
If you have checked the device manager and done all the steps listed and it still does not work, it is likely that the camera is faulty.
You can return or replace the camera to the place of purchase according to the instructions below:
- If you purchased it from the Intel RealSense Store, please sign in to your account on http://www.intelrealsense.com and go to My Account -> My Orders -> Return or Replace Items or open a ticket here.
- If you did not purchase your Intel RealSense Camera from the Intel Store, contact your distributor for a return.
Regards,
Rizal
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