Left MIPI Error; Stereo Module capture not working; "No Frames Received!"
Similar to No Frames received, in the Viewer, the RGB Camera seems to work fine but the Stereo module does not work, displays "No Frames Received," and logs "Left MIPI Error" and "Depth stream start failure" when toggled on.
I have tried a Gold Reset.
I have updated the firmware to 5.16.0.1.
I am using the beta release of the SDK (v2.56.3)
on Windows 11 (build 22631.4602)
with the original cable from the box.
I just opened this camera, and it has never worked for me.
I have tried it on a second PC, with Windows 10 (build 19045.4651) with the same result.
Are there any further troubleshooting steps I can take before concluding that this is an unfixable hardware issue caused by "prolonged inactivity" (I am assuming the device experienced this before I bought it, but I do not know if this is true)?
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Hi Joshuakery1 If the camera has just been purchased brand new from a retailer and just taken out of the box then it should not have experienced long-term storage inactive conditions that would lead to a rare hardware problem.
Which RealSense camera model in the RealSense 400 Series product range do you own, please?
I recommend version 2.55.1 of the RealSense SDK software, as it can be installed easily with an automated installer program instead of having to build it from source code as the beta versions require. You can install it by visiting the link below, going to the 'Assets' file list at the link below and clicking on the Intel.RealSense.SDK-WIN10 link to download and run the installer program. The SDK works with both Windows 10 and 11.
https://github.com/IntelRealSense/librealsense/releases/tag/v2.55.1
The installer will place a launch shortcut for the 2.55.1 version of the RealSense Viewer tool on the Windows desktop. 2.55.1 will work with the 5.16.0.1 camera firmware that you have already installed.
I also recommend trying unplugging the micro-sized end of the USB cable from the camera, turning the connector around the other way and re-inserting it into the camera to see whether the camera's performance improves. USB-C cables are two-way insertion at the micro-sized end, and the camera can sometimes operate better in one particular insertion orientation of the two available.
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Hi MartyG and thank you for your prompt reply,
I am using a D455.
I have installed the 2.55.1 version, but do not see improvement.
I have also tried changing the orientation of the cable as you suggested, without improvement.
I neglected to report this, but I also occassionally get a "notifications.cpp:511 - REC error" in the logs.
I also neglected to report that I also tried lowering the resolution of the Stereo Module to 640x480 and 256x144 to no success.I'll also mention that I have suspicions but no evidence that the device was used in the past, as the box appeared to have non-original tape sealing it and the camera body lacked a layer of protective plastic over its lenses and has some light marks from grease or glue or dust on the back.
Are there any further details I can provide you?
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If the camera was not purchased from Intel's official RealSense Store, the description of the condition of the camera and its box opens the possibility that the camera was previously returned as faulty after being stored in a way that incapacitated it and it was then re-sold on to you. If that is the case then there would unfortunately be no way to know the history of the camera and no right of return under warranty for a replacement. Though you could enquire to the place that you bought it from about it and see if they are willing to exchange.
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Okay. Thank you for that advice.
It was bought at Amazon. We are having it returned, which is easy enough. It is disappointing to receive this (assuming it is indeed broken) from the official Intel page on Amazon.
We are ordering a replacement from Intel's website itself. If I run into the same issue somehow I will continue this thread.
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