T265 is not recognized on Windows Viewer and Raspberry Pi 4
As stated in the title, the T265 is not recognized on both Windows Viewer and Raspberry Pi 4.
If the issue were only with the Raspberry Pi 4, there is a similar post (linked below), and I have tried following the suggested solutions. However, since the Windows Viewer also does not recognize the device, should I suspect a hardware failure?
If a hardware failure is suspected, would it be possible to have it repaired?
Thank you for your support.
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Hi Isozaki,
Thanks for reaching out to us.
We regret to inform you that Intel does not provide repair services for RealSense cameras.
If the camera is not being detected, it is most likely faulty and should be returned or exchanged if it’s still within warranty period.
- If you purchased the unit from the Intel RealSense Store, please sign in to your account on http://www.intelrealsense.com and go to My Account -> My Orders -> Return or Replace Items or open a ticket here.
- If you did not purchase the unit from the Intel Store, contact your distributor for a return.
Regards,
Munesh
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