Cannot connect to L515 device
I cannot connect to the realsense L515 camera on Ubuntu 18.04. The usb connection is being picked up and I confirm with the below.
dmesg
usb 3-3: Product: Intel(R) RealSense(TM) 515
usb 3-3: Manufacturer: Intel(R) RealSense(TM) Camera
usb 3-3: SerialNumber: 00000000F0350469
However the intelpresense cli checks for finding devices return the following:
rs-enumerate-devices
No device detected. Is it plugged in?
rs-fw-update -l
there are no connected devices
I have built the librealsense repo using
cmake .. -DBUILD_EXAMPLES=true -DCMAKE_BUILD_TYPE=Release -DFORCE_LIBUVC=ON -DFORCE_RSUSB_BACKEND=ON && make -j$(nproc) && sudo make install
Also went through the linux installation here and ensured that the secure boot is disabled.
What else is there left to do?
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Hello Timhodgson,
First, try to rebuild the librealsense repo without these options:
-DFORCE_LIBUVC=ON -DFORCE_RSUSB_BACKEND=ON
If the issue still persists, try connecting the camera to a Windows PC or a different Linux box if possible.
Regards,
Yu-Chern
Intel Customer Support -
Yu-Chern Peh I have confirmed the issue is hardware related. Using a newly purchased real sense works just fine. Is there a way to exchange the broken one?
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Hello Timhodgson,
Contact Intel RealSense technical support to help troubleshoot the issue. If it has been less than 30 days from the ship date of the camera, you do not need to contact technical support and can return the camera to the place of purchase according to the instructions below:
- If you purchased it from the Intel RealSense Store, please sign in to your account on http://www.intelrealsense.com and go to My Account -> My Orders -> Return or Replace Items or open a ticket here.
- If you did not purchase your Intel RealSense Camera from the Intel Store, contact your distributor for a return.
Regards,
Yu-Chern
Intel Customer Support
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