My L-515 is recognized in RealSense viewer as USB 2.1 so the RGB node will not show up. The camera is brand new. It also cannot be recognized in Dot3D Pro. I've tried the following steps -nothing works.
-Roll back firmware and sofware to prior version.
-New cables (both USB-C 400 mbps & USB 3.2 to USB-C) - none worked.
-Changed polarity of plug cable numerous times with each different cable -no change.
-Plugged unit into another computer - 3.0 ports -nothing changed.
I have no idea what else I could do from here. Any help would be much appreciated. It sounds like this is a very common issue but none of the suggested fixes worked. I honestly cannot believe intel is still having this issue.
Please sign in to leave a comment.