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Crash using SDK

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Ydragunov

Hi,

We have a crash in the SDK under very specific circumstances, linking from a C++ app in Visual Studio 2019:

  1. Start the camera and calibrate
  2. Put a box under it and start measuring (it measures fast and our app gets the callbacks and sends a message to wherever necessary).
  3. While the measurement engine is still running, try to calibrate. There is a status callback saying to pause before trying to calibrate.
  4. Pause the engine
  5. Try to calibrate but without removing the box that was just measured. The calibration returns success.
  6. Try to start the measurement engine. Crash.

I have the output from the SDK saved to a file, I can send it.

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Comments

5 comments

Date Votes
  • Zulkifli Halim

    Hello Ydragunov,

    Thank you for contacting us.

    Please share with us the output of your test, and also your CPU specification. 

    Sincerely,
    Zulkifli Halim
    Intel Customer Support 

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  • Ydragunov

    The file is large, 2700 lines. I don't see a way to add attachments. Do you want to me paste here?

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  • Zulkifli Halim
    • Edited

    Hello Ydragunov,

     

    Does the Dim Weight Software Viewer keep on crashing when you using it? And please share with us your CPU specs. 

     

    Sincerely,

    Zulkifli 

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  • Ydragunov
    • Edited

    The problem is not with the software viewer, it's with our own app that we developed that uses the SDK. The viewer did not have these problems. (It did seem to have issues calibrating at times.)

    Here is my PC:

    Processor Intel(R) Xeon(R) CPU E5-1620 v3 @ 3.50GHz 3.50 GHz
    Installed RAM 16.0 GB
    Device ID EE660698-4CEC-4834-B731-311F14AFC750
    Product ID 00331-20020-00000-AA119
    System type 64-bit operating system, x64-based processor

    Edition Windows 10 Pro
    Version 21H1
    Installed on ‎6/‎12/‎2020
    OS build 19043.1110
    Experience Windows Feature Experience Pack 120.2212.3530.0

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  • Zulkifli Halim

    Hello Ydragunov,

     

    Looking into this scenario, there is no much thing we can do to help since this is not developed by Intel developers. 

     

    Sincerely,

    Zulkifli 

    Intel Customer Support

     

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