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Device Error when connecting my F455 to REALSENSE ID Viewer

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3 comments

  • Amjad

    i am having the same problem. It used to work till last Friday.

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  • Rahul R

    Upgrade your firmware virsion using this link .https://github.com/IntelRealSense/RealSenseID/releases 

    I hope this will work for you Amjad, Jeffl work for me.

     

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  • Jeffl

    Thanks Rahul,  I finally saw the Assets pull-down under each of the releases.  I ended up loading the tools and firmware for Version 0.19.0 and updating the Firmware to "F450_3.1.0.29_SKU1_SIGNED.bin".  Once I had update to 3.1 I was able to use Release Version 0.21.0 and update the firmware to "F450_4.0.0.37_SKU1_SIGNED.bin". Now everything works great.  

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