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Realsense L515 hardware issue

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Bart Holmberg

I just received my Realsense L515.    The INTEL RealSense L515 shows a 1 second oscillation for the depth image and IR [please see images below].     Anyone else seeing this?   

Also INTEL store support.  I have the order number from your store support website.  However the return is not showing up on the website.  Is there some other process for replacing these new L515 [the bad ones].

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  • Zulkifli Halim

    Hello Bart Holmberg,

     

    We apologize for the delay in response. We are handling this issue via private ticket. 

    Sincerely,

    Zulkifli 

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  • Bart Holmberg

    I received a replacement L515 last week.  Works great.  Thank You! --Bart Holmberg

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