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Same issue -Intel Realsense Viewer not streaming data in 3D view/ nothing exports (L515)

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Yvonne Yao

Hi team, 

I have the same issue as shown in the post below. I would like to know if you already find the answer and help to solve the issue asap. Many thanks. The camera can only run for 5 seconds in 3D view and stops functioning anymore. In 2D view, the camera works file.

https://support.intelrealsense.com/hc/en-us/community/posts/1500001117682-Intel-Realsense-Viewer-not-streaming-data-in-3D-view-nothing-exports-L515-

 

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2 comments

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  • Aznie Syaarriehaah

    Hi Yvonne Yao,

    Thank you for contacting us.

    We are handling this issue via private ticket. 

    Sincerely,
    Aznie

    Intel RealSense Customer Support

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  • Yvonne Yao

    Hi team,

    I would like to let you know the same issue is still around. I have updated the firmware ,but no luck till now. The 3D camera will only work for couple of minutes and stop. 2D camera works ok. I turn the log into debug mode. Please check if the log file is helpful. Many thanks! The request number is 16931, according to your message below

    Your request (16931) has been updated. To add additional comments, reply to this email.

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