L515 not recognized by Realsense Viewer but well detected in device manager
I have a problem with a brand new L515 camera under Windows 10 (20H2). When plugged in it seems well detected in the Device Manager (RGB, depth camera and hid sensors v2) but isn't detected by Intel realsense viewer (SDK 2.49.0 and 2.41.0) or the firmware updater ("nothing to do") or by the python library example scripts.
When using the windows 10 camera app, I get an RGB video stream, depth camera stream is black.
What could be the issue?
Thanks in advance,
Please sign in to leave a comment.