L515 depth data blinking slowly

Min1003k

October 08, 2021 08:45

Hello,

I'm using L515 in Ubuntu 18.04.

RGB Camera works well, but depth sensor is blinking like this image.

This screen is in 2D mode, but it has same issue at 3D mode.

What can i do for fix it?

Thank you.

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4 comments

Aznie Syaarriehaah

October 13, 2021 03:54
Hi Min1003k,

Can you test the camera on another computer and see if the same issue arises?

Regards,

Aznie

Intel RealSense Customer Support
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Min1003k

October 13, 2021 07:13
Hi,

I tested it on another PC, but the same problem appeared.

Thank You.
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Min1003k

October 15, 2021 01:26
Hello Aznie,

I have to use camera as soon as possible, so is there a way to get it repaired or exchanged?

Thanks,

min1003k
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Aznie Syaarriehaah

October 15, 2021 02:34
Hi Min1003k,

We handle this issue via a private ticket.

Regards,

Aznie

Intel RealSense Customer Support
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