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My l515 is not recognized in device manager

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Yamadas603
  • Edited

Hello

Recently, my L515 isn't working well,
It is no longer recognized by the macOS USB controller or Realsense Viewer.

For this reason, I tried the following methods.
-Try changing the USB cable.
-Try changing the computer (Ubuntu).
-Restart my computer.

After trying the above, the situation did not change.


I also have a D435i, so when I connected it to my computer, it was recognized successfully.

Thank you for your support regarding the above.

I am not good at English, so I use Google Translate.
Please forgive the point that it is difficult to read.

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  • Aznie Syaarriehaah

    Hi Yamadas603,

    Thank you for contacting us.
    We handle this issue via a private ticket.

     

    Regards,

    Aznie

    Intel RealSense Customer Support

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