RSID Product Discontinued
An year ago, we planned to create an app for authenticating users using their face. We did create a beta version using python but unable to succeed to overcome spoofing. When we were searching for a ready made solution, the RSID F455 introduced by Intel came as a saviour for this solution. Keeping the reliability of Intel in mind, we purchased a camera from you during March 2021. We had started customising the application provided by you along with the SDK. We have added few more interfaces to yours and beta version is ready now.
We have started to market the customised solution along with your camera. All of sudden, one fine morning, we came to know you are dicontinuing F455 from February 2022. This is a shocking news for us. We have invested our time in Customising it and started to marketing our solution. It would have been a fine product from our house if your would have continued to produce & support it. All our hopes are into vein now. During this Pandemic, economic crisis, we are searching for a way to survive as a whole team. Now everything is shattered.
People buy Intel products without any second thought as you are well known for your product standards.
We have couple of questions here:
1. How can we trust that you will not discontinue the alternative products for F455 (D415 & D435)?
2. Can you let us know whatever the SDK you had generated for RSID F455 will for D415 & D435?
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Official comment
Hi Revathi,
I apologize for my late response.
1. How can we trust that you will not discontinue the alternative products for F455 (D415 & D435)?
Intel does not plan to EOL the D415 and D435.
2. Can you let us know whatever the SDK you had generated for RSID F455 will for D415 & D435?
The SDK that is compatible for the D415 and D435 is the Intel RealSense SDK 2.0. You can find more information about it here: https://www.intelrealsense.com/sdk-2/
While it is not an exact copy of the RealSense ID SDK that was compatible with the F400 series, the SDK 2.0 is a very robust software that will allow you to accomplish a wide variety of tasks.
Please let me know if you have any further questions.
Sincerely,
Sahira
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