Technical Support Request L515 - s699052
Please find the problem below:
Lidar Intel RealSense L515 s/n Depth Sensor is not working on the
device.When you enable RealSense Viewer v2.47.0 (Windows 10 Home, build
19043.1110) and connect the RealSense L515 to the USB port, the device is
detected. Enabling the RGB camera subsystem shows the screen from the
camera correctly.Enabling the L500 Depth Sensor subsystem shows the
warning "First frame took more than 15000ms to arrive!". No streams
showing the depth map or infrared map show up, even after waiting a few
minutes.In another Intel RealSense L515 device we have, an analogous test
shows the depth map and infrared map flawlessly as soon as the L500 Depth
Sensor subsystem is enabled.
I apologize for not responding to you sooner.
Based on your description of the issue, your L500 Series::L515 is faulty and should be returned or exchanged.
- If you purchased the unit from the Intel RealSense Store, please sign in to your account on http://www.intelrealsense.com and go to My Account -> My Orders -> Return or Replace Items or open a ticket here.
IMPORTANT - READ
In your issue description to Intel RealSense Store Support write, "I have contacted RealSense technical support and agent Yu Meng confirmed that my camera is faulty. The RealSense technical support ticket number is 17039."
- If you did not purchase the unit from the Intel Store, contact your distributor for a return.
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