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Cannot connect L515 with viewer and Cannot check firmware.

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Smartdome
  • Edited

Hi, Cannot connect L515 with viewer and Cannot check firmware.

D435 operates normally in the same environment (PC and Cable).

There were no physical shocks to the L515.

Please tell me the cause and how to deal with it.

thank you.

 

$ rs-fw-update -l

 

connected devices:

RealSense error calling rs2_create_device(info_list:0x562b68af4bc0, index:0):

hwmon command 0x2b( 4 0 0 0 ) failed (response -29= Value out of range)

 

$ rs-fw-update -l

 

connected devices:

1) Name: Intel RealSense D435, serial number: 818312071118, update serial number: 815213022055, firmware version: 05.12.15.50, USB type: 3.2

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Comments

3 comments

Date Votes
  • Aznie Syaarriehaah

    Hi Smartdome,

    Can you share the screenshot of your Device Manager with the camera nodes expanded as shown in the picture attached?

     

    Regards,

    Aznie

    Intel RealSense Customer Support

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  • Smartdome

    Hi Aznie,
    I am attaching a picture.

    Regards,
    Smartdome

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  • Aznie Syaarriehaah

    Hi Smartdome,

    We handle this issue via a private ticket.

    Regards,
    Aznie
    Intel RealSense Customer Support

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