Depth is not working.
Connect L515 to Intel Realsense Viewer, but
The L515 is only recognized as USB 2.1.
If I point the USB backwards, it will not be recognized.
If the L515 is only recognized as USB2.1 and you try to acquire depth, you will not be able to acquire depth as shown in the image.
This phenomenon suddenly occurred in two of the 16 units I purchased.
I have tried updating the firmware, etc., but it does not go away.
How can I solve this problem?
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Thank you for contacting us.
Please share the screenshot of the Device Manager with the camera node expanded as shown in the picture below. Meanwhile, please try to connect the camera to another computer and see if the same issue persists.
Intel Customer Support
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