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L515 broken

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Seasandwpy

Hey,

 

the terminal shows 'can't find device' yesterday and we can't get access to it. Since it worked without problem before  we think our L515 runs into a hardware problem. Could we get it repaired or a new replacement for it?

 

 

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  • Zulkifli Halim

    Hello Seasandwpy,

     

    Thank you for contacting us.

     

    Please share the screenshot of the device manager while the L515 is plugged in and a screenshot of the RealSense Viewer. 

     

    Sincerely,

    Zulkifli Halim

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