SO 715470

Hello,
I contact to you because a customer bought a camera part number 82638L515G1PRQ, and they have some issues;
"
CUSTOMER WROTE:
      We received the item 607-82638L515G1PRQ which we ordered in August.
      Unfortunately it is not working properly and we need to make a reclamation of it.
      Here is the faulty report:
     
      After few seconds when switching sensor on image starts flickering and Apd temp becomes -9999.
      Other users have reported similar issues and were advised to fill RMA:
      https://github.com/IntelRealSense/librealsense/issues/8866
      https://github.com/IntelRealSense/librealsense/issues/9505
      Tested with Intel RealSense Viewer v2.49.0/v2.50.0 Windows 10 with two different computers.
      Device info:
      Name: Intel RealSense L515
      SN: f1120637
      FW: 01.05.08.01
     
      How should we proceed with the part, will you issue us RMA to ship it back to you?
"
Please, could you assist us?
Thank you very much for your support and kind regards,
Miguel