I contact to you because a customer bought a camera part number 82638L515G1PRQ, and they have some issues;
We received the item 607-82638L515G1PRQ which we ordered in August.
Unfortunately it is not working properly and we need to make a reclamation of it.
Here is the faulty report:
After few seconds when switching sensor on image starts flickering and Apd temp becomes -9999.
Other users have reported similar issues and were advised to fill RMA:
Tested with Intel RealSense Viewer v2.49.0/v2.50.0 Windows 10 with two different computers.
Name: Intel RealSense L515
How should we proceed with the part, will you issue us RMA to ship it back to you?
Please, could you assist us?
Thank you very much for your support and kind regards,
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