SO 715470
Hello,
I contact to you because a customer bought a camera part number 82638L515G1PRQ, and they have some issues;
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CUSTOMER WROTE:
We received the item 607-82638L515G1PRQ which we ordered in August.
Unfortunately it is not working properly and we need to make a reclamation of it.
Here is the faulty report:
After few seconds when switching sensor on image starts flickering and Apd temp becomes -9999.
Other users have reported similar issues and were advised to fill RMA:
https://github.com/IntelRealSense/librealsense/issues/8866
https://github.com/IntelRealSense/librealsense/issues/9505
Tested with Intel RealSense Viewer v2.49.0/v2.50.0 Windows 10 with two different computers.
Device info:
Name: Intel RealSense L515
SN: f1120637
FW: 01.05.08.01
How should we proceed with the part, will you issue us RMA to ship it back to you?
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Please, could you assist us?
Thank you very much for your support and kind regards,
Miguel
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