L515 - The drivers for this device are not installed. (Code 28)

• Zulkifli Halim

  • February 03, 2022 06:13

  Hello Oddzii1,

   

  Thank you for contacting us.

   

  Please share with us the screenshot of the RealSense Viewer. Also, try to downgrade the firmware version to the previous one, does it make any difference?

   

  Sincerely,

  Zulkifli Halim

   

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• Oddzii1

  • February 04, 2022 02:15

  The RealSense Viewer does not detect any device.

  I cannot access my camera.

  I tried to change the USB cable and other laptops but the result is the same.

  

  

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• Zulkifli Halim

  • February 04, 2022 02:55

  Hello Oddzii1,

   

  We will handle this issue via a private ticket. 

   

  Sincerely,

  Zulkifli 

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