L515 not recognized by Realsense Viewer but well detected in device manager
I have a problem with a brand new L515 camera under Windows 11. When plugged in it seems well detected in the Device Manager but isn't detected by Intel realsense viewer or the firmware updater ("nothing to do") or by the python library example scripts.
What could be the issue?
Thanks and Regards,
Thank you for contacting us.
Could you please share the screenshot of the Device Manager with the cameras node expanded as shown in the picture attached? And please ensure that you are using the cable that comes with the camera.
Also, please share with us your RealSense Viewer screenshot.
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