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F455 / Windows Driver : "Requires further installation"

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Richard Shea

I have a F455 I am using on Windows 10.

I am able to use "RealSense Viewer" v2.50.0 to create a .bag file. If I then apply rs-convert.exe to that .bag file I am able to extract a set of PNG files which show the scene in front of the camera (strange colours but you recognise the picture).

I have written a C# console program to attempt to interact with the camera but when I run it I get an exception System.Exception: No device connected.

When I use Device Manager to inspect the Camera the 'Driver Provider' is shown as 'Microsoft' so I'm guessing the camera isn't using the correct driver.

Where can I get the correct driver from ? I have "Realsense SDK 2.0" but the README says that it is only for "D400 & L500 series and the SR300) and the T265 tracking camera". The same document refers "F200, R200, LR200 and ZR300" users to https://github.com/IntelRealSense/librealsense/tree/v1.12.1 but I am interested in F455.

I'd appreciate some advice.

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3 comments

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  • MartyG

    Hi Richard Shea

    The RealSense SDK 2.0 software is not compatible with the F455 facial authentication device.  It has its own dedicated SDK at the link below.

    https://github.com/IntelRealSense/RealSenseID

     

    Please create a new case on this forum for any follow-up questions so that an F455 specialist on the Intel RealSense support team can assist you.  Thanks!

     

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  • Richard Shea

    Thank you MartyG, that's very useful.

    I do have another question so I will create another case although I don't know if you realise there is no forum for F455 so I will have to create the case in this 'General' forum ? I hope I understood what you meant.

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  • Richard Shea
    • Edited

    Ah, sorry I've just realised there is a forum for "ID F400 Series" so that's where I should ask my question, thanks again.

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