If you are having problems activating your version of the Intel® RealSense™ Dimensional Weight Software, please submit a private ticket here: https://support.intelrealsense.com/hc/en-us/requests/new. In the question "Is your issue related to Intel® RealSense™ Dimensional Weight Software?", select "Activation" in the drop-down and provide the three pieces of information that the form requires.