Zulkifli Halim

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Activity overview

Latest activity by Zulkifli Halim
  • Zulkifli Halim commented,

    Hello Buck,Thank you for contacting us. The operating condition for the RealSense L515 camera is stated in Datasheet (section 4.5, page 17)  In regard to how the L515 model measures depth, Intel ha...

  • Zulkifli Halim commented,

    Hello Dmeissner, Thank you for contacting us.   We are discussing this issue via a private ticket.    Sincerely,Zulkifli Halim

  • Zulkifli Halim commented,

    Hello Takashi,   Please informed your customer that based on your description of the issue, your L515​ is faulty and should be returned or exchanged.   If you purchased the unit from the Intel Rea...

  • Zulkifli Halim commented,

    Hello Info,My apologies for the delayed response and thank you for sharing the video with us.  Does something like this happen again when the camera is back to its initial position (before the came...

  • Zulkifli Halim commented,

    Hello Takashi,   Let's check whether the camera can be updated in rs-fw-update when the tool is launched in recovery (-r) mode with the command below.   rs-fw-update -r -f Signed_Image_UVC_<firmwar...

  • Zulkifli Halim commented,

    Hello Rachel,Thank you for contacting us. This might be due to the short range preset. This preset lower the laser power and gain so that close objects do not oversaturate the receiver. This allows...

  • Zulkifli Halim commented,

    Hello Lawrencehpy, Thank you for contacting us.   The only available information for L515 dimensions is in the L515 Datasheet (Mechanical Specifications, page 19).    We also provide CAD files for ...

  • Zulkifli Halim commented,

    Hello Walkerbalan1, Thank you for contacting us.   We only have one lidar camera which is L515, it can be used to detect moving objects and large objects up to 9 meters away from the camera. It can...

  • Zulkifli Halim commented,

    Hello Ronghao,   Thank you for contacting us.   We don't have a specific cover material for RealSense L515. But the specifications of the cover material that can be used with Intel RealSense D400 S...

  • Zulkifli Halim commented,

    Hello Takashi Matsumura,   The latest firmware can be downloaded from this page: https://www.intel.com/content/www/us/en/products/sku/201775/intel-realsense-lidar-camera-l515/downloads.html   The R...